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Helpdesk Portal - Articles
Welcome to the Self-Service Portal – Login with Office 365

The following guide explains how to use our newly implemented ticketing system...

How to Use TeamViewer for Remote Support & Remote Access

Learn how to quickly connect to a remote device using TeamViewer, provide support, and manage access securely...

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Set up your Microsoft 365 sign-in for multi-factor authentication

Choose “Next.” The default authentication method is the Microsoft Authenticator app...

microsoft office 365 multifactor authenticator network passwords and login security
How to Connect with Open VPN

(1) OpenVPN GUI appears in the Windows task list → Right-click and Connect...

remote access vpn open vpn network
How to use Anydesk – remote desktop

Download AnyDesk → Run the app → Share your ID...

teamviewer anydesk remote desktop remote access support
Remove Print Job From Queue

If a print job is stuck, try restarting your PC...

hardware printer
Access Online Archive Email from a Web Browser

Log into Outlook Web → Expand your Personal Archive folder...

microsoft Outlook email archive mail mailbox online archive office.com
Launch Microsoft Dynamics NAV through Remote Applications

Open the RemoteApp icon → Search “Dynamics NAV 2016”...

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Update RemoteApp & Desktop Connections

Double-click RemoteApp & Desktop Connections → Update Now...

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How to Create Shortcuts of Network Shared Folders

Right-click on your desktop → New → Shortcut...

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Tax Department Excel Issue: “MICROSOFT HAS BLOCKED MACROS”

Microsoft may block macros on downloaded Tax Dept Excel files...

tax department